Cyber Security Breach
This section gives advice on what actions you need to take if you detect suspicious activity on any RMG device or are concerned of a potential or actual cyber breach
Suspected Cyber Breach? Here are the actions you need to take.
- If you detect suspicious activity on any RMG device or are concerned of a potential or an actual cyber breach then you must report it to the IT helpdesk immediately by calling 0345 608 2555
- The IT Helpdesk will log the incident and forward it to the teams within the business who will investigate and action as necessary.
- If you suspect a ‘phishing email’, use the ‘Report Phishing’ button in Outlook. If you suspect a malicious call / text, hang up politely / delete and don’t click on anything you receive.
- Do not open any attachments, or click on the links, delete it from your mailbox or messages. If you want to verify the legitimacy, contact the sender directly (by phone) and seek confirmation, do not reply to the email or text message and hang up the phone if you receive a suspicious call.
- If you are concerned you have been compromised (e.g. you’ve clicked on a link, entered data or opened an attachment), call the IT Helpdesk on 0345 608 2555, and reset your password as a precautionary step.
If in doubt at any stage always call Central Postal Control (CPC)
Central Postal Control deals with issues on a regular basis and will be able to talk you through how to deal with any situation.