On site response
Stay Calm and follow this advice
If you are dealing with an incident, you must stay calm and follow the guidance provided in this site. This site is designed to help you assess and manage an operational incident.
All incidents MUST be reported to Central Postal Control (CPC) on 0345 266 1060
CPC are available 24/7/365 to provide real time assistance and guidance about how to respond to an incident.
For more information on how to manage a Non Operational incident please contact your functional Business Continuity Champion or Co-ordinator
How to manage an evacuation
What to do if YOU have been evacuated
Why contacting CPC is so important
Incident specific guidance (listed alphabetically)
GDPR data breach
Major public incidents
Suspect /dangerous items
Roles & Resources
Role specific guidance
Preparing for an incident
Your site plans
Parcelforce unit plan
Royal Mail unit plan
If in doubt at any stage always call Central Postal Control (CPC)
Central Postal Control deals with issues on a regular basis and will be able to talk you through how to deal with any situation.