On site response

Stay Calm and follow this advice

If you are dealing with an incident, you must stay calm and follow the guidance provided in this site. This site is designed to help you assess and manage an operational incident.

All incidents MUST be reported to Central Postal Control (CPC) on 0345 266 1060

CPC are available 24/7/365 to provide real time assistance and guidance about how to respond to an incident.

For more information on how to manage a Non Operational incident please contact your functional Business Continuity Champion or Co-ordinator

Immediate response

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How to manage an evacuation

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Key contacts

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What to do if YOU have been evacuated

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Why contacting CPC is so important

Common incidents

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Suspect/dangerous items

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Serious accident

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Severe weather

Incident specific guidance (listed alphabetically)

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Active shooter/terrorist

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Asbestos

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Bomb threats

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Building damage

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Coronavirus

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Explosions

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Flooding

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Fires

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Fuel/Adblue/chemical spills

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Gas leaks

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GDPR data breach

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Health alerts

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Hostage situations

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Major public incidents

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Power loss

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Serious accident

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Severe weather

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Suspect /dangerous items

Roles & Resources

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Incident log

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Role specific guidance

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Preparing for an incident

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Your site plans

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Parcelforce unit plan

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Royal Mail unit plan

If in doubt at any stage always call Central Postal Control (CPC)

Central Postal Control deals with issues on a regular basis and will be able to talk you through how to deal with any situation.