On site response

Stay Calm and follow this advice

If you are dealing with an incident, you must stay calm and follow the guidance provided in this site. This site is designed to help you assess and manage an operational incident.

All incidents MUST be reported to Central Postal Control (CPC) on 0345 266 1060

CPC are available 24/7/365 to provide real time assistance and guidance about how to respond to an incident.

For more information on how to manage a Non Operational incident please contact your functional Business Continuity Champion or Co-ordinator

Immediate response

How to manage an evacuation

Key contacts

What to do if YOU have been evacuated

Why contacting CPC is so important

Common incidents

Suspect/dangerous items

Serious accident

Severe weather

Incident specific guidance (listed alphabetically)

Active shooter/terrorist


Bomb threats

Building damage





Fuel/Adblue/chemical spills

Gas leaks

GDPR data breach

Health alerts

Hostage situations

Liquid Package Spillage

Major public incidents

Power loss

Serious accident

Severe weather

Stolen Royal Mail Vehicle

Suspect /dangerous items

Unballoted Industrial Action

Roles & Resources

Incident log

Role specific guidance


Preparing for an incident

Your site plans

Parcelforce unit plan

Royal Mail unit plan

Royal Mail unit plan

If in doubt at any stage always call Central Postal Control (CPC)

Central Postal Control deals with issues on a regular basis and will be able to talk you through how to deal with any situation.