The incident log and guidance within Stay Calm on Line will help you to manage the incident. It is imperative that all conversations, decisions, actions and rationale are recorded in detail within the incident log. At the end of the incident this log will form the proof that you and the team acted to the best of your abilities to respond to the situation as it unfolded.
Download a blank incident log by clicking on the button below.
Blank Incident Log
If in doubt at any stage always call Central Postal Control (CPC)
Central Postal Control deals with issues on a regular basis and will be able to talk you through how to deal with any situation.