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How to deal with a gas leak

If safe to do so, seek to confirm the gas leak.

If confirmed and safe to do so turn the gas supply off (the location of the isolation point should be stated on your unit plan) and follow the evacuation procedures and guidance outlined below.

Use verbal instruction to initiate fire evacuation plan
  • All people with specific roles for fire evacuation should assume the same roles in this situation.
  • Do not operate fire alarm or any electrical equipment (Do not turn any electrical switches on OR off).
  • Do not use naked flames
  • Do not allow smoking or the use of mobile phones.
  • Open all doors and windows if safe to do so.
  • Do not reopen the supply until remedial action has been taken by a competent person to prevent gas escaping again
Report the gas leak

Once you are well clear of the building report the leak to the:

  • Gas Emergency helpline on 0800 111 999
  • Fire Brigade via 999
  • Group Property & Facilities Solutions Helpdesk on 0844 800 9191

If the heating system is fuelled by Liquid Petroleum Gas (LPG) and the gas leak is believed to be coming from the bottles or storage tank, you should additionally call the LPG supplier emergency number which should be displayed on the bottles or storage tank.

Fire Wardens report to assembly point
  • Ensure that everyone, including any visitors or contractors evacuates the building quickly and safely.
  • Ensure any person with special needs is able to evacuate.
  • Make a quick check of your area on the way out.
  • Ensure people go to the correct and safe assembly point.
  • Do not allow anyone to re-enter the building or leave the assembly point until it is confirmed that it is safe to do so.
  • Report to the Person in Control (PiC) at the assembly point to advise/confirm the situation for your area.
  • If a Work Area Manager (WAM) reports to you that someone is missing pass this information to the PiC.
  • Specific security procedures, such as the securing of assets, should only be performed if they can be done without placing people at risk.
Work Area Managers report to assembly point
  • Where available, bring attendance sheets with you to the assembly point.
  • Try to account for all your team. Report anyone missing to a fire warden, along with where they were last seen.
First Aiders report to assembly point
  • Ensure that first aid equipment is taken to the assembly point.
  • Report to PiC at assembly point to advise / confirm the situation for your area.
People with special duties report to assembly point (ie. gate / door keepers, receptionists etc)
  • Report to the PiC at assembly point to advise / confirm the situation for your area.
Person in Control reports to assembly point
  • Confirm that the fire evacuation procedures are underway, as set out in your fire evacuation plan.
  • Ensure that any information that may help in trying to account for everyone, and assist the Emergency Services, is taken to the assembly point, eg. signing-on sheets, visitors’ book and site log book.
  • Ensure that Fire Wardens and people with special duties report to you to confirm that the building is clear or otherwise, eg. Receptionists, Doorkeepers, Security, First Aiders, Gate House.
  • Do not allow any person to re-enter the building or leave the assembly point until it is confirmed that it is safe to do so.
Manage the incident
  • Co-ordinate with Emergency Services
  • Use the unit plan, to notify the Group Property & Facilities Solutions Helpdesk, Central Postal Control (CPC), Ops Control (if you work for PFW) and your line manager, who will have access to the contingency plans.
  • Use the incident log to manage the incident and ensure that contingency arrangements are deployed as necessary.
Conduct a formal review

Once the incident is over the PiC must:

  • conduct a formal review, seek to identify improvement opportunities.

If in doubt at any stage always call Central Postal Control (CPC)

Central Postal Control deals with issues on a regular basis and will be able to talk you through how to deal with any situation.