How to deal with a serious accident

If a fatal or serious accident occurs to an employee or third-party (such as a member of the public or contractor) a manager should follow the instructions below.

Reporting a serious accident

Contact the emergency services - if appropriate
  • Explain the nature of the incident and ask for assistance.
Arrange First Aid
  • Provide or arrange first aid for the injured person.
  • Cordon off the area as best you can.
Report the incident
  • Notify Central Postal Control (CPC) immediately
  • Notify your She Business Partner and senior operational managers.
  • CPC will advise if the incident needs to be dealt with under the Serious and Fatal Process.
Senior Investigating Officer (SIO) Investigation
  • An SIO will be appointed to take charge of the investigation. This replaces the need for a local investigation.
  • All emails and correspondence should be on the authority of the SIO.

* This process still applies if the employee or third-party dies, or their condition seriously deteriorates some-time after the accident.

Serious and Fatal Incidents

  • Fatalities or suicides occurring whilst the RMG employee in on duty but excluding natural causes
  • Work-related incidents resulting in a fatality that involve a third party including contractors, visitors, members of the public etc.
  • Incidents involving serious life-threatening or life-changing injuries
  • Incidents that result in or have the potential to result in serious injury to a contractor, RMG employee of third-party visitor as a result of work performed by a contractor on behalf of RMG
  • All incident classified under RIDDOR as a dangerous occurrence.

If in doubt at any stage always call Central Postal Control (CPC)

Central Postal Control deals with issues on a regular basis and will be able to talk you through how to deal with any situation.