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This site was designed to allow easier and quicker access to Royal Mail incident response and business continuity guidance. These procedures can be accessed by any web capable device, and individual pages can be printed for later offline reference.

The printed manuals

The Royal Mail Group incident response procedures have existed in the printed form for many years. Depending on your role within the organisation you may know these procedures as Be Aware, Stay Calm, Be Prepared, Take Action or Take Control.

Following an overhaul of these procedures in 2009, Royal Mail Group was awarded the ‘Crisis Strategy of the Year’ at the CIR Business Continuity Awards.

Moving online

Printed handbooks and manuals made sense when the majority of our people are on their feet all day, working on and off site without access to internet. However more often than not, when an incident occurred, the printed guidance sat on the shelf and our people were left to work things out on their own.

With the advent of portable digital devices and wide spread internet access, it was time to put this information somewhere where people might actually be able to use it in when they need it.

The online format also allows easier implementation and instant distribution of changes to these procedures. Meaning that users can be assured access to the most accurate and up-to-date procedures at any given time.

Using this site

The current version of this site has been developed for beta testing. And whilst we encourage you to make use of the information we have provided, please note that we are continually improving both the content and the interface. To that end we would appreciate any feedback you are able to provide about your experience using the site.

Feedback and more information

Please provide any feedback, or direct any questions about this site or the information contained within, to Jeff Lewis at jeff.m.lewis@royalmail.co.uk.

If in doubt at any stage always call Central Postal Control (CPC)

Central Postal Control deals with issues on a regular basis and will be able to talk you through how to deal with any situation.