Stay Calm and follow this advice
This site is designed to help you assess and manage an operational incident. It contains all the guidance you would expect to find within your Be Aware, Stay Calm, Be Prepared or Take Action manuals.
To get started, choose the option below that best describes your situation.
If in doubt at any stage, always call Central Postal Control (CPC) on 0345 266 1060.
On site response
I am a PiC or operational manager on site dealing with an incident
CPC Response
I am a member of CPC supporting an incident
Business response
I am part of a business response team managing an incident
If in doubt at any stage always call Central Postal Control (CPC)
Central Postal Control deals with issues on a regular basis and will be able to talk you through how to deal with any situation.