0345 266 1060

Coronavirus – COVID-19

This page will direct you to the relevant advice that you may require.

To report a colleague who believes they have been tested as positive for  Covid 19.  

Inform the special Covid-19 reporting team on 0345 266 8040

The team will talk you through next steps and help arrange cleaning if required. You should also update PSP accordingly and inform your local HR Business Partner.

Where can I find advice & guidance about C-19?

Click on the Q&A link above to take you to the current guidance or ring the dedicated Coronavirus helpline for managers on 0345 604 3657 or you can email coronavirus.support@royalmail.com

A Covid-19 test pack has broken open, what should I do? 

It is highly unlikely that the inner packaging will break open, however there is a SSOW for Deliveries, Collections, Processing & Relay via the link above. 

NB, you need to access via a RM system or VPN - & if the link does not work search for the SHE Coronavirus Document Library.
  • If you need to arrange cleaning please ring the special CPC Covid19 team on 0345 266 8040

If in doubt at any stage always call Central Postal Control (CPC)

Central Postal Control deals with issues on a regular basis and will be able to talk you through how to deal with any situation.