ON SITE RESPONSE  |  INCIDENT SPECIFIC GUIDANCE

How to deal with flooding

If you have the opportunity and it is safe to do so, identify the location and cause of the incident. If the flooding puts people in imminent danger then follow the evacuation instructions below.

Otherwise (if it is safe to do so) safeguard the immediate area by:

  • turning off any machinery;
  • turning the power off at the isolation point;
  • looking to minimise potential damage (eg. move any mail from ground level, move vehicles from site to higher ground).

Notify Emergency Services

Tell them the nature of the incident and that you have decided to evacuate.

Fire Wardens report to assembly point

  • Ensure that everyone, including any visitor or contractors evacuates the building quickly and safely.
  • Ensure any person with special needs is able to evacuate.
  • Make a quick check of your area on the way out.
  • Ensure people go to the correct and safe assembly point.
  • Do not allow anyone to re-enter the building or leave the assembly point until it is confirmed that it is safe to do so.
  • Report to the Person in Control (PiC) at the assembly point to advise/confirm the situation for your area.
  • If a Work Area Manager (WAM) reports to you that someone is missing pass this information to the PiC.
  • Specific security procedures, such as the securing of assets, should only be performed if they can be done without placing people at risk.

Work Area Managers report to assembly point

  • Where available, bring attendance sheets with you to the assembly point.
  • Try to account for all your team. Report anyone missing to a fire warden, along with where they were last seen.

First Aiders report to assembly point

  • Ensure that first aid equipment is taken to the assembly point.
  • Report to PiC at assembly point to advise / confirm the situation for your area.

People with special duties report to assembly point (ie. gate / door keepers, receptionists etc)

  • Report to the PiC at assembly point to advise / confirm the situation for your area.

Person in Control reports to assembly point

  • Confirm that the fire evacuation procedures are underway,
    as set out in your fire evacuation plan.
  • Ensure that any information that may help in trying to account for everyone, and assist the Emergency Services, is taken to the assembly point, eg. signing-on sheets, visitors’ book and site log book.
  • Ensure that fire wardens and people with special duties report to you to confirm that the building is clear or otherwise, eg. Receptionists, Doorkeepers, Security, First Aiders, Gate House.
  • Do not allow any person to re-enter the building or leave the assembly point until it is confirmed that it is safe to do so.

Manage the incident

  • Co-ordinate with Emergency Services
  • Use the unit plan, to notify the Group Property Helpdesk, Central Postal Control (CPC) and Ops Control (if you work for PFW), and your line manager, who will have access to the contingency plans.
  • Use the incident log contained to manage the incident and ensure that contingency arrangements are deployed as necessary.

Conduct a formal review

Once the incident is over the PiC must:

  • conduct a formal review, seek to identify improvement opportunities
  • forward a report to Be_Aware_Notification@royalmail.com to ensure that best practice can be shared.

If in doubt at any stage always call Central Postal Control (CPC)

Central Postal Control deals with issues on a regular basis and will be able to talk you through how to deal with any situation.

0345 266 1060