How to deal with loose powder without a package

Before proceeding or calling 999, you must conduct a risk assessment and call Central Postal Control (CPC) on 0345 266 1060 to agree how to proceed.

If CPC agree that the item is suspicious, you should follow the instructions below to ensure the safety of your people.

Royal Mail Group legitimately carries a wide variety and volume of powder substances, which due to poor packaging could leak but do not pose a risk.

If you still think the loose powder is suspicious

Call CPC to decide how to proceed

Brief Central Postal Control (CPC) on the situation and get its advice on how to proceed.

If CPC agree that the loose powder may pose a risk

Call and support the police

If CPC do not agree the loose powder may pose a risk

Close the incident

If in doubt at any stage always call Central Postal Control (CPC)

Central Postal Control deals with issues on a regular basis and will be able to talk you through how to deal with any situation.