On site response
Stay Calm and follow this advice
If you are dealing with an incident, you must stay calm and follow the guidance provided in this site. This site is designed to help you assess and manage an operational incident.
All incidents MUST be reported to Central Postal Control (CPC) on 0345 266 1060
CPC are available 24/7/365 to provide real time assistance and guidance about how to respond to an incident.
For more information on how to manage a Non Operational incident please contact your functional Business Continuity Champion or Co-ordinator
Immediate response
How to manage an evacuation
Key contacts
What to do if YOU have been evacuated
Why contacting CPC is so important
Common incidents
Suspect/dangerous items
Serious accident
Severe weather
Incident specific guidance (listed alphabetically)
Active shooter/terrorist
Asbestos
Bomb threats
Building damage
Coronavirus
Explosions
Flooding
Fires
Fuel/Adblue/chemical spills
Gas leaks
GDPR data breach
Health alerts
Hostage situations
Liquid Package Spillage
Major public incidents
Power loss
Serious accident
Severe weather
Stolen Royal Mail Vehicle
Suspect /dangerous items
Unballoted Industrial Action
Roles & Resources
Incident log
Role specific guidance
Preparing for an incident
Your site plans
Parcelforce unit plan
Royal Mail unit plan
Royal Mail unit plan
If in doubt at any stage always call Central Postal Control (CPC)
Central Postal Control deals with issues on a regular basis and will be able to talk you through how to deal with any situation.